Privacy Policy

SuperDuper Videos is a hosted web application for managing source video, adaptive playback, website players, publications, embeds, and viewing insights. This Privacy Policy explains how SuperDuper Videos collects, uses, stores, and shares information when you visit our website, create an account, sign in, or use the product.

We may collect information you provide directly, including your name, email address, account credentials, workspace or collection details, support messages, billing details for paid plans, uploaded source videos, video URLs, titles, tags, player settings, allowed origins, and publication configuration.

If you choose to sign in with Google, we request only the Google account information needed to authenticate you and create or maintain your account. This may include your email address, name, profile image, Google account identifier, and email verification status.

We use Google user data only to provide account sign-in, account security, user identification inside the product, and support for the user-facing features you choose to use. We do not use Google user data for advertising, retargeting, credit decisions, or unrelated analytics.

SuperDuper Videos' use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy.

When you use the product, we may process uploaded source originals, provider playback assets, YouTube URLs and public metadata, thumbnails, posters, timeline and hover previews, publication identifiers, allowed origins, player configuration, and usage events such as loads, plays, viewing time, quality signals, errors, and timestamps. We use this information to process video, operate playback, render embeds, generate assets, provide analytics, enforce usage limits, troubleshoot issues, and prevent abuse.

We may automatically collect technical information such as IP address, browser type, device information, pages visited, referring URLs, approximate location derived from IP address, cookies, session identifiers, log data, and product event data. We use this information for security, debugging, analytics, service reliability, and fraud prevention.

We use information to provide, secure, maintain, and improve SuperDuper Videos; create and authenticate accounts; store source originals; prepare and deliver playback; render public embeds; generate and host derivatives; provide usage and quality reporting; communicate about the service; respond to support requests; detect abuse; enforce our Terms; and comply with legal obligations.

We may share information with service providers that help us operate the product, such as hosting providers, authentication providers, storage providers, analytics providers, payment processors, email providers, and customer support tools. We may also share information if required by law, to protect rights and safety, to investigate abuse, or as part of a merger, acquisition, financing, or sale of assets. We do not sell personal information or Google user data.

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect sessions, measure product usage, and improve performance. You can control cookies through your browser settings, but some product features may not work correctly without them.

We keep account and product information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. Public embed logs and analytics may be retained in raw, aggregated, or anonymized form for product reporting, security, and operational purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No internet service can guarantee perfect security, but we work to protect the service and user data.

You may request access to, correction of, export of, or deletion of your account information by contacting us. You may also disconnect Google Sign-In through your Google Account permissions page. Deleting an account may remove access to product workspaces, embeds, generated assets, and analytics.

SuperDuper Videos is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can take appropriate action.

Information may be processed in the United States and other countries where we or our service providers operate. By using the service, you understand that information may be transferred to jurisdictions with different data protection laws than your location.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, when appropriate, provide additional notice in the product or by email.

For privacy questions or requests, contact [email protected].